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Monday 28 July 2014

When Exchange 2010 won't backup after a Data Protector upgrade

I have had two customers upgrade Data Protector, and suddenly have their Exchange backups fail.

Here's the characteristic error message:

[Major] From: "Exchange 2010 Databases Backup" Time: 26/07/2014 9:17:02 PM
[61:8000] Client named "MS Exchange 2010 Server" not configured in the backup specification.

[Major] From: "Exchange 2010 Databases Backup" Time: 26/07/2014 9:17:02 PM
Unknown internal error.

What's going on is that in DP 8.x and onwards, HP has added support for Exchange 2013, and so the "Exchange 2010" backups have been renamed to "Exchange 2010+". But the upgrade script doesn't reliably (ever?) update the barlist.

Simply open up the barlist file in a text editor. Look for where it says "2010" and replace it by "2010+".

Confirmed to affect DP 8.1 and 9.0, for upgrades from 6.2 and 7.x.

Greg Baker is an independent consultant who happens to do a lot of work on HP DataProtector. He is the author of the only published book on HP Data Protector ( He works with HP and HP partner companies to solve the hardest big-data problems (especially around backup). See more at IFOST's DataProtector pages at

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