- A free demo of JIRA Service Desk. I'll even show you how you can get big data analysis (somewhat like Smart Analytics and/or IDOL) for a fraction of the cost ( http://blog.ifost.org.au/2015/10/are-you-having-problems-with-estimates.html )
- I'm open-sourcing all the tools I wrote to work with HPSM -- https://github.com/solresol/sm-tools -- the README follows...
Greg Baker (firstname.lastname@example.org) is a consultant, author, developer and start-up advisor. His recent projects include aplug-in for Jira Service Desk which lets helpdesk staff tell their users how long a task will take and a wet-weather information system for school sports.